Information pursuant to Regulation (EU) 2022/2065 of the European Parliament and of the Council.
Contact points for recipients of the services
In accordance with Regulation (EU) 2022/2065 of the European Parliament and of the Council, recipients of Priority Prospect's services may access all relevant contact points, including those for customer support, complaints, and general inquiries, via the following webpage:
https://priorityprospect.com/contact/
Information on restrictions applicable to recipients of the services
Information regarding restrictions applicable to recipients of Priority Prospect's services is set out in our Terms of Service, available at:
https://priorityprospect.com/legal/terms-of-service/
Information on content moderation and restrictions on recipient content
Reporting of illegal content (abuse reports):
Email: abuse@priorityprospect.com
Languages of communication: Estonian, English
Priority Prospect applies content moderation measures and restrictions in accordance with generally accepted industry practices for web hosting providers and in compliance with applicable legal requirements. Where Priority Prospect obtains actual knowledge of illegal content, whether through a report submitted by a third party or by other means, we act in accordance with the notice-and-action obligations set out in Article 6(1) of Regulation (EU) 2022/2065.
Notice-and-action procedure
Upon receipt of a report of illegal content, or where Priority Prospect otherwise becomes aware of such content, Priority Prospect will notify the affected customer without undue delay and request the immediate removal of the content. The customer is required to respond by confirming that the content has been removed and describing the manner in which this was carried out, or where the customer considers the report to be unfounded, by submitting a reasoned explanation.
For this purpose, Priority Prospect will provide the customer with an appropriate response form and will set a reasonable deadline in accordance with applicable legal requirements. Notifications and response forms may be issued either automatically or manually by Priority Prospect's Abuse Team. If no response is received within the specified deadline, a reminder may be sent.
Where the customer fails to respond within the deadline, Priority Prospect reserves the right, following a manual review by the Abuse Team, to restrict access to the relevant content. Such measures may include the temporary locking of the affected IP address and/or the suspension of the hosting account through which the content is made accessible. Any such restriction shall remain in effect until the customer has removed the content and/or submitted an adequate statement or explanation.
The legal basis for the above procedure is Article 6(1) of Regulation (EU) 2022/2065 and Section 8.4 of Priority Prospect's Terms of Service.
Customers may, at any time, request the removal of an IP lock or the lifting of a hosting account suspension by submitting a written confirmation that the relevant content has been removed or by providing an explanation. Such requests may be submitted via the Priority Prospect support panel.
