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This Terms of Service ("Agreement") is a legally binding contract between Priority Prospect ("Priority Prospect OÜ") and you ("Customer," "you" or "your") that shall govern the purchase and use, in any manner, of the services provided by Priority Prospect to Customer (collectively, the "Services").
By purchasing and/or using the Services in any manner, you represent that you have read, understand, and agree to all terms and conditions set forth in this Agreement, and that you are at least eighteen (18) years old and have the legal ability to engage in a contract.
If you do not agree to all the terms and conditions set forth in this Agreement, then you may not use any of the Services. If you are already a customer of Priority Prospect and do not agree with the terms and conditions set forth in this Agreement, you should immediately contact Priority Prospect to cancel your Services.
1.1 The individual or entity set out in our records as the primary billing contact shall be the owner of the account.
1.2 The features and details of the Services governed by this Agreement are described on the web pages setting out the particular services or products you have purchased ("Service Description Page"), based on their description on the Service Description Page as of the Effective Date, as defined below. Priority Prospect may modify the products and services it offers from time-to-time. Should the Service Description Page change subsequent to the Effective Date, we have no obligation to modify the Service to reflect such a change. The services and products provided to you by Priority Prospect, as set out on the Service Description Page, are referred to as the "Services."
1.3 Certain aspects of the Services are provided by third parties. These third parties may have reserved the right to make changes, including material changes, to the services they provide. You may terminate this Agreement if such a change materially affects the Services.
2.1 This Agreement becomes effective immediately when Customer creates an account ("Effective Date") and remains effective and binding until terminated by either party as outlined below. This Agreement may only be modified by a written amendment signed by an authorized executive of Priority Prospect, or by the posting by Priority Prospect of a revised version.
2.2 Electronic Acceptance. The Customer acknowledges that this Agreement is concluded electronically and that acceptance is evidenced by electronic actions, including creating an account, completing a purchase, or using the Services. No physical signature is required for this Agreement to be legally binding.
2.3 The term of this Agreement is set to the Customer's billing term ("Term"). If no Term is set out, the Term shall be one (1) year. Upon expiration of the initial Term, this Agreement shall renew for periods equal to the length of the initial Term, unless one party provides notice of its intent to terminate as set out in this Agreement.
2.4 Order of Precedence. In the event of any conflict between this Agreement and any other policy, document, or service description referenced herein, this Agreement shall control, except that the Data Processing Agreement shall control solely with respect to personal data processing obligations.
3.1 Priority Prospect is registered and located in Estonia, and as such, we are required to comply with the laws and official policies of Estonia, regardless of where the Services are provided. In addition, Priority Prospect will comply with appropriate laws and official policies set forth by the Estonian government.
3.2 Privacy and data protection. Priority Prospect processes personal data in accordance with applicable data protection laws, including Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR), as described in our Privacy Policy. Depending on the context, Priority Prospect may act as a data controller or a data processor. Where Priority Prospect processes personal data on behalf of the Customer, such processing is governed by the Data Processing Agreement (DPA), which forms an integral part of and is incorporated into these Terms of Service.
3.3 Age requirement. The Services are intended solely for individuals who are at least eighteen (18) years old. Priority Prospect does not knowingly provide Services to minors. If Priority Prospect becomes aware that Services are being used by an individual under eighteen (18), Priority Prospect may suspend or terminate the account and delete associated personal data without undue delay.
3.4 Automated security and abuse detection. Priority Prospect uses automated security tools, including malware scanning and abuse detection mechanisms, solely for the purposes of detecting, preventing, and mitigating security threats, fraud, and abuse. These automated tools do not produce legal or similarly significant effects on users. Any action that may affect a Customer or End User is subject to human review. Automated detection alone does not result in suspension or termination, except where immediate action is strictly necessary to prevent active harm to the Services, infrastructure, or third parties.
3.5 Priority Prospect may comply with lawful requests from courts, law enforcement agencies, or regulatory authorities and may preserve or disclose Customer data as required by law. Priority Prospect may be prohibited from notifying the Customer of such actions.
4.1 Customer represents that they are not subject to economic sanctions or export control restrictions. Priority Prospect may suspend or terminate Services to comply with applicable sanctions, export control laws, or governmental requirements.
5.1 The Services are provided on an "as available" and "as is" basis. Priority Prospect does not guarantee that the Services will meet the Customer's requirements, achieve any specific technical, commercial, SEO, ranking, indexing, traffic, reputation, or business outcomes, or operate without interruption or error.
5.2 Service scope. Priority Prospect provides web hosting, IP address leasing, and related infrastructure services as described on the applicable Service Description Page.
5.3 IP addresses may be reassigned, replaced, or withdrawn due to abuse, legal requirements, upstream provider actions, or operational necessity. Priority Prospect assigns IP addresses to the Customer for the duration of active payment and does not replace or reassign IP addresses unless reasonably necessary. Where replacement is required, Priority Prospect will act in good faith to provide suitable replacement IP addresses and will make commercially reasonable efforts to minimize disruption to the Customer's business, including offering IP addresses with geographic and network diversity where reasonably possible. IP addresses are assigned on a stable basis and are not routinely rotated or replaced, except where reasonably necessary due to abuse, legal, regulatory, or upstream provider requirements.
5.4 Priority Prospect guarantees that IP addresses are allocated from the geographic locations expressly advertised at the time of purchase, based on the physical or network location of the upstream allocation. Priority Prospect does not guarantee how third-party databases, services, or platforms may categorize or display IP geolocation information.
5.5 Due to the finite availability of IPv4 address space, Priority Prospect cannot guarantee that any IP address has never been previously used or flagged by third parties. However, Priority Prospect makes commercially reasonable efforts to assign IP addresses that are not knowingly abused and to avoid allocating IPs with active abuse or blacklist issues at the time of assignment. IP reputation is influenced by factors outside Priority Prospect's control, including historical usage and third-party policies.
5.6 The Services may rely on third-party providers, infrastructure, software, or network connectivity, the availability and performance of which are outside Priority Prospect's control.
5.7 Agency and multi-client use. The Services may be used by agencies, consultants, or service providers to manage websites or services for multiple end clients. The Customer remains fully responsible for all activity conducted through its account, including compliance by its clients, end users, or managed properties with this Agreement and all applicable laws.
5.8 Professional and business use. The Services are intended for professional, commercial, and business use. By entering into this Agreement, the Customer represents and warrants that the Services are obtained and used primarily in connection with trade, business, or professional activities, including agency, consultancy, or managed service operations, and not for personal, household, or consumer purposes.
5.9 Nothing in this section is intended to exclude or limit any mandatory consumer protections that cannot be waived under applicable law.
5.10 Where the Customer qualifies as a consumer under applicable law, mandatory consumer protection provisions shall apply notwithstanding any contrary provision of this Agreement.
6.1 Priority Prospect will automatically bill your payment method on file on the due date for terms of one (1) or more years; for terms less than one (1) month in length, Priority Prospect will attempt to bill your payment method on file on the due date. All fees are billed in United States Dollars ("USD") or Euros ("EUR"), based on the currency chosen when signing up, and are subject to change with thirty (30) days' prior notice to you.
6.2 Your "Billing Term" is the period of time you have chosen to receive bills for the Services. For example, your Billing Term may be monthly, quarterly, or annually.
6.3 Priority Prospect is only able to automatically collect payment from customers with credit cards stored on file (as opposed to credit cards used for one-time transactions) or active PayPal preapprovals and subscriptions. All other payment methods (one-time credit card payments, PayPal one-time payments, etc.) must be initiated manually by you. It is your obligation to ensure that reoccurring fees are paid on their due date.
6.4 As a customer of Priority Prospect, you are responsible for ensuring that all billing information on file with Priority Prospect is accurate and that any credit card or other automated payment method on file has sufficient funds for processing. You are solely responsible for any and all fees charged to your payment method by the issuer, bank, or financial institution, including, but not limited to, membership, overdraft, insufficient funds, and over the credit limit fees. Priority Prospect screens all orders for fraud and other unethical practices. Services will not be activated until this fraud screen is completed. In certain cases, if your account is flagged for fraud, third-party services, such as IP allocations, will not be processed. Priority Prospect has no liability for the failure to provide Services, including third-party services, if your account fails its fraud screen.
6.5 Taxes and Fees. All fees are exclusive of applicable taxes, duties, and governmental charges. Customer is responsible for all applicable taxes and bank or payment processing fees unless expressly stated otherwise.
7.1 Any account not paid in full by the end of the Billing Term will be given a seven (7) day grace period. If payment is not made within this period, Priority Prospect may suspend Services until payment is received. Continued non-payment may result in termination of Services.
7.2 Priority Prospect is not responsible for any damages or losses as a result of suspension or termination for non-payment of your account. In addition, Priority Prospect reserves the right to refuse to re-activate your Services until any and all outstanding invoice(s) have been paid in full.
8.1 No refunds are offered on IP addresses, custom packages, setup fees, custom discounts with a commitment (for example, volume discounts with a yearly commitment), advanced support fees, or processing fees. This limitation applies regardless of termination under Section 10.5, unless Priority Prospect expressly agrees otherwise in writing. Due to the nature of IP address allocation and infrastructure provisioning, certain Services incur immediate and irreversible costs and therefore cannot be refunded once provisioned.
8.2 Refunds will be issued only to the payment method that the original payment was sent from, and may take up to one (1) week to process. Eligible payments older than sixty (60) days may require a refund via PayPal due to merchant account policies and procedures.
8.3 The following methods of payment are not refundable under any circumstances (including during the money back guarantee period, if one applies), and refunds will be posted solely as credit to the hosting account for current or future Services: payments in cryptocurrency, bank wire transfers, Western Union payments, checks, and money orders.
8.4 A refund may be considered only if the Customer has not used the allocated resources within seven (7) days following the initial order. By way of example, a domain has not been configured on an IP address rented from Priority Prospect. Due to the nature of the Services, no exceptions will be made.
8.5 No refunds for the remaining Service time will be provided when the Customer wants to cancel individual IP addresses from more than one (1) active order.
8.6 Except as expressly stated in this Agreement, all payments are non-refundable. Priority Prospect's decision regarding refunds or credits shall be final.
9.1 If Priority Prospect receives a chargeback or payment dispute from a credit card company, bank, or PayPal, your Services may be suspended without notice. A $50 chargeback fee (to recoup mandatory fees assessed to Priority Prospect by the credit card company) and any outstanding balances resulting from the chargeback(s) must be paid in full before service is restored. Instead of issuing a chargeback, please contact Priority Prospect's billing team to address any billing issues.
9.2 If Priority Prospect appeals a chargeback or other payment dispute and wins the dispute or appeal, the funds will likely be returned to Priority Prospect by the credit card company or bank. Any double payment resulting from this process will be applied to the Customer's account in the form of a service credit.
9.3 Initiating a chargeback or payment dispute without first contacting Priority Prospect constitutes a material breach of these Terms. Priority Prospect may suspend services and assess reasonable administrative fees related to dispute handling.
9.4 Repeated chargebacks may result in permanent account termination and refusal of future service.
10.1 Either party may terminate this Agreement by providing notice to the other as provided herein.
10.2 You may cancel Services with Priority Prospect by submitting a cancellation request from the customer panel. In the event that you are unable to log in to the customer panel, please contact our billing department via email, and we will assist you. However, Priority Prospect prefers that cancellations be submitted through the customer panel to reduce the likelihood of error and ensure the security of your account. Priority Prospect cannot accept cancellation requests over the telephone, email, or live chat.
10.3 Cancellations submitted through the customer panel are processed automatically and take effect upon confirmation displayed in the Customer account or sent via automated email. Customers are responsible for ensuring cancellation is completed successfully prior to the renewal deadline.
10.4 If you pay Priority Prospect via PayPal, you are responsible for canceling any subscription that includes recurring PayPal payments.
10.5 Provider-initiated termination. Priority Prospect may terminate this Agreement at any time by providing notice to the Customer via email. If Priority Prospect terminates this Agreement for reasons other than a material breach, violation of this Agreement, or applicable law, any prepaid and unused fees for the affected Services, excluding IP address Services and other non-refundable items listed in Section 8.1, will be refunded on a pro-rata basis.
10.6 One party may also terminate this Agreement upon the occurrence of a material breach which has not been cured by the other party within ten (10) days of their receipt of written notice of the breach. For the purposes of defining a material breach, materiality shall be determined from the perspective of a reasonable business person with significant experience in conducting business on the Internet. Notices of material breach must contain sufficient detail for the party against whom the assertion of material breach is directed to identify the breach and attempt to take corrective action. Priority Prospect will assess materiality in a proportionate manner, taking into account the nature, severity, and recurrence of the breach.
11.1 Priority Prospect reserves the right to refuse service to anyone at any time. Any material that, in Priority Prospect's judgment, is obscene as defined under applicable law, threatening, illegal, or violates Priority Prospect's terms of service in any manner may be removed from servers operated by Priority Prospect (or otherwise disabled), with or without notice.
11.2 Priority Prospect reserves the right to cancel, suspend, or otherwise restrict access to the Services it provides at any time for legitimate business, legal, security, operational, or compliance-related reasons, with or without notice where permitted by law.
11.3 If any manner of communication with Priority Prospect's staff could be construed as belligerent, vulgar (curse words), attacking, highly rude, threatening, or abusive, you will be issued one warning. If the communication continues, your account may be suspended or terminated. This includes, but is not limited to, threats to sue, slander, libel, publicly post, or initiate a chargeback.
11.4 To help protect Priority Prospect and its customers from fraud, Priority Prospect may ask you to provide a copy of a government-issued identification and/or a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be deemed fraudulent and denied.
12.1 Priority Prospect operates on the presumption that Customers intend to use the Services in good faith and in compliance with this Agreement. Enforcement actions are taken to protect the Services, Priority Prospect, and other customers, and are not intended to be punitive where issues can be reasonably resolved.
12.2 Immediate Suspension. Priority Prospect may immediately suspend or restrict access to the Services, with or without notice, if Customer activity:
12.3 Suspension does not relieve the Customer of payment obligations.
12.4 Priority Prospect may take any action it deems necessary to protect its infrastructure, network, or other customers, including traffic filtering, service isolation, content disabling, file quarantine, or access restrictions.
12.5 Customer agrees to promptly cooperate with Priority Prospect in investigating and resolving security incidents, abuse complaints, or policy violations, including remediation of compromised applications or credentials.
12.6 Where reasonably practicable and not prohibited by law, Priority Prospect will make commercially reasonable efforts to provide advance notice of suspension or termination. Immediate action may be taken without notice where required to address security threats, abuse, legal obligations, fraud, or risks to Priority Prospect, its infrastructure, or other customers.
12.7 Except where immediate action is required due to illegal activity, severe abuse, security threats, or regulatory obligations, Priority Prospect will make reasonable efforts to notify the Customer of suspected violations and provide an opportunity to remedy the issue prior to termination. Termination is generally reserved for repeated, uncured, or materially harmful violations.
12.8 Priority Prospect evaluates alleged violations in context, taking into account severity, intent, recurrence, and potential impact. Not all violations result in suspension or termination, and corrective action may be required where appropriate.
12.9 Where automated systems are used to identify potential violations, Priority Prospect will apply human review before taking actions that materially affect a Customer's Services, except where immediate action is required to mitigate security, legal, or operational risks.
12.10 Excessive or abusive bandwidth usage associated with IP address Services constitutes abuse for the purposes of this section.
12.11 Priority Prospect's enforcement and termination rights are exercised to protect legal compliance, infrastructure stability, and other customers, and are not intended to be arbitrary or punitive.
13.1 Each Customer is required to use server resources in a reasonable manner. Because server CPU and memory are shared resources, excessive consumption of these resources can interfere with or completely prevent normal service performance for other users. Priority Prospect reserves the right to suspend or terminate Services on any account that, at its sole discretion, is abusing server resources. Such suspension or termination may occur at any time without prior warning where immediate action is required for legitimate operational, security, or abuse-related reasons, and is otherwise subject to the notice, proportionality, and remediation provisions set forth in Section 12.
14.1 There are no predefined or fixed bandwidth caps for IP address Services. Bandwidth usage must remain within reasonable and customary levels for the applicable Service type. Customer may use bandwidth as reasonably required for their websites, subject to network conditions and this Agreement.
14.2 As with other resources, Customers are expected to use bandwidth responsibly to ensure reasonable performance for all Priority Prospect customers. Priority Prospect regularly monitors bandwidth usage and reserves the right to suspend, terminate, and/or limit (such as through port speed limiting) Services on any account that, at its sole discretion, is using an abnormally large amount of bandwidth. Such suspension, termination, or limitation can occur at any time without prior warning, for legitimate operational, security, or abuse-related reasons.
14.3 The bandwidth limit for shared hosting is set in the hosting plan chosen by the customer. Shared hosting plans with unmetered bandwidth mean Priority Prospect does not restrict the bandwidth usage, but reserves the right to suspend or terminate the Services when abuse is detected. Customers using shared hosting plans with unmetered bandwidth may use enough bandwidth for their websites as required, but only in reasonable amounts.
14.4 Bandwidth usage associated with IP address Services must remain within reasonable and customary levels for the applicable Service type and network conditions. Priority Prospect does not guarantee unlimited throughput, port speed, or data transfer capacity for any IP address. Priority Prospect reserves the right to monitor, limit, shape, or restrict bandwidth usage associated with an IP address where such usage adversely affects network performance, stability, security, or other customers, or where usage is deemed excessive, abusive, or inconsistent with the intended use of the Services.
15.1 Priority Prospect reserves the right to add, modify, or remove any or all features from any service Priority Prospect provides, at any time, with or without notice. This includes, but is not limited to, disk space limits, bandwidth limits, domain limits, pricing, and third-party applications. These changes can be made for legitimate business, technical, operational, or compliance-related reasons, and Priority Prospect does not guarantee the availability of any feature, whether written or implied. If the removal of a feature materially impacts your ability to use the Services, you may terminate this Agreement. For the purposes of this paragraph only, the term "materially" means that a reasonable business person would not have purchased the Services for the purposes used by you.
16.1 While Priority Prospect does not offer a formal uptime guarantee, it operates and maintains its infrastructure using commercially reasonable practices designed to provide stable and reliable service availability.
16.2 Priority Prospect may perform scheduled or emergency maintenance that may result in temporary service interruptions. Scheduled maintenance will be performed when reasonably possible during low-impact periods. Emergency maintenance may be performed at any time without prior notice where necessary to protect network stability, security, or legal compliance.
16.3 External Dependencies. Service availability may be affected by third-party providers, upstream network operators, data center facilities, software vendors, routing changes, or factors outside Priority Prospect's reasonable control.
17.1 Priority Prospect will provide technical support to you twenty-four (24) hours a day, three-hundred-sixty-five (365) days a year. The only official method for technical support is via Priority Prospect's help desk at https://support.priorityprospect.com. Telephone and live chat support are not official methods of support and are governed by the terms and conditions set forth in the following clause.
17.2 Limited support will be provided, at Priority Prospect's discretion and subject to the availability of staff, via telephone and/or live chat. Priority Prospect will always do its best to provide fast, friendly, and helpful support over the telephone and live chat, but these options are not official methods of support, and no guarantee is made as to the availability, accessibility, or technical expertise provided via these mediums.
17.3 Inquiries via telephone or live chat support should be limited to general questions that do not require access to any account or server to investigate or resolve, and should not be used to request the status of or provide updates to a help desk ticket. Any issue requiring investigation, research, or access to an account/server should be sent via the help desk. Priority Prospect reserves the right, at its discretion, to direct any issue to the help desk and to refuse to provide support for such issues by telephone or live chat.
18.1 Support to Customer is limited to Priority Prospect's area of expertise and is available only for issues related to the physical functioning of the Services. Priority Prospect does not provide support for any third-party software, including, but not limited to, software offered by but not developed by Priority Prospect. Priority Prospect reserves the right to refuse assistance with and/or assess an "Advanced Support Fee" of $100.00 USD per hour (1 hour minimum) for any issue that, at Priority Prospect's sole discretion, is: (a) outside the scope of standard support; or (b) caused by customer error or omission. Priority Prospect will always seek your consent before providing advanced support that may be subject to a fee. By providing your permission, you agree to pay Advanced Support Fees as billed.
19.1 Your use of Priority Prospect's Services is at your sole risk. This service is provided to you as a courtesy. Priority Prospect is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Priority Prospect's servers. Any and all backup services provided by Priority Prospect, whether paid or not, are offered with no warranty or guarantee of their date, accuracy, and integrity. Backup services are intended solely as a supplementary disaster-recovery measure and do not replace the Customer's obligation to maintain independent backups.
19.2 Backups are performed on servers used solely for shared hosting.
19.3 If you request that Priority Prospect restore a backup of your data located on a backup server maintained by Priority Prospect, you will receive one courtesy backup restore per calendar month. For any further restores within the same calendar month, you agree to pay a non-refundable "restoration fee" of $10.00 per backup restored to complete the request. By requesting that Priority Prospect restore a backup for you, whether paid or unpaid, you also confirm that a backup restoration will overwrite any and all current data on your account. Priority Prospect shall not be liable if a backup restoration does not complete successfully. Priority Prospect will never charge a backup fee to restore a backup to address an error or omission caused by Priority Prospect.
19.4 Priority Prospect will keep backups of all active accounts for at least fourteen (14) calendar days.
19.5 Priority Prospect can delete some or all of your backups at any time after you stop paying for Priority Prospect's Services.
19.6 Personal data breaches. In the event of a personal data breach, Priority Prospect will comply with applicable notification obligations under the GDPR.
19.7 Backup Security. Backups are protected using access controls and encryption where appropriate. Access to backup systems is restricted to authorized personnel only.
19.8 Data Deletion After Termination. Priority Prospect may delete Customer data and backups after termination or suspension of Services. Customer is solely responsible for exporting data prior to termination.
19.9 Backups are not retained indefinitely and may be deleted in accordance with operational requirements.
20.1 You shall use Priority Prospect's services only for lawful purposes. Transmission, storage, or presentation of any information, data, or material in violation of Estonian law is prohibited. This includes, but is not limited to: copyrighted material in which you are not the copyright holder, material that is threatening or obscene, or material protected by trade secrets or other statutes. You agree to indemnify and hold harmless Priority Prospect from any claims resulting from the use of the service that damages you or any other party.
20.2 Priority Prospect reserves the right to terminate Services for any Customer or End User activity that exposes it to legal liability or endangers its ability to provide services to other customers. The contents, links, or actions on any Services listed below are a violation of this Agreement. This is not an exhaustive list, but is designed to assist you in evaluating whether Priority Prospect is the appropriate service provider for you:
20.3 In addition, hosting accounts may not be resold. You may not resell individual services within any single account, such as web space, email accounts, add-on domains, or mailing lists. All domains, add-on domains, and subdomains must be for sites controlled by or promoting published content or businesses that are solely controlled by the owner of the account as described above.
20.4 Priority Prospect responds to valid notices of alleged copyright infringement. Copyright complaints are handled pursuant to the Digital Millennium Copyright Act ("DMCA"). Complaints that do not comply with the DMCA will not be processed. You are required to comply with the DMCA in using Priority Prospect's Services and in presenting copyright complaints. For more information on how to submit a DMCA complaint and to view information on Priority Prospect's designated part, please see our DMCA Policy.
20.5 You are prohibited from utilizing the Services to send unsolicited bulk and/or commercial messages over the Internet (known as "spam" or "spamming"). It is not only harmful because of its negative impact on consumer attitudes toward the Priority Prospect, but also because it can overload the Priority Prospect's network and disrupt service to its customer's subscribers. Maintaining an open SMTP relay is prohibited. Any direct action, configuration, or setting that causes excessive outbound email traffic is subject to review and possible action. When a complaint is received, the Priority Prospect has the absolute and sole discretion to determine from all of the evidence whether the email recipients were from an "opt-in" email list or whether the outbound email traffic generated from an account is suitable for a shared hosting environment.
20.6 Attempted violations and facilitation of prohibited activities are treated as violations of this Agreement.
21.1 Priority Prospect does not accept, tolerate, or permit the use of its Services for the storage, distribution, or making available of terrorist content.
21.2 In accordance with Regulation (EU) 2021/784 on addressing the dissemination of terrorist content online, terrorist content is strictly prohibited. Terrorist content includes, but is not limited to, material that incites, promotes, or glorifies terrorist acts or terrorist organizations, solicits participation in terrorist activities, or provides instructions, guidance, or technical assistance for the commission of terrorist offences as defined in Directive (EU) 2017/541.
21.3 Priority Prospect reserves the right to remove or disable access to terrorist content immediately upon detection and without prior notice. Where a valid removal order is issued by a competent authority, Priority Prospect will comply as soon as possible and no later than one (1) hour from receipt. Content assessment and enforcement actions are carried out in a proportionate manner and with due regard to applicable law and fundamental rights.
21.4 Priority Prospect may use automated tools to assist in identifying terrorist content. Any content identified through automated means is subject to human review prior to a final decision. Content made available for legitimate educational, journalistic, artistic, scientific, or research purposes will be assessed with consideration of its context and intent.
21.5 Where content is removed, or access is disabled, Priority Prospect will notify the affected Customer or content provider without undue delay, unless such notification is prohibited by a competent authority for reasons of public security.
21.6 Removed content and related data may be securely retained for up to six (6) months, or for a longer period where required by a competent authority or court order.
21.7 You have the right to contest content removal decisions. Complaints may be submitted electronically and will be reviewed within two (2) weeks of receipt. If a complaint is upheld, the content will be reinstated without undue delay. Nothing in this section limits the right to seek judicial remedies.
21.8 TCO contact point. Priority Prospect maintains a designated contact point for communications pursuant to Regulation (EU) 2021/784. Contact details and supported languages for this contact point are published in the Legal Notice on our website.
22.1 All accounts are subject to the following restrictions on storage space usage: a) accounts must have valid, working websites, and not violate any previously subscribed terms; b) accounts are not for use of mass storage of backups, files, audio, video, archive files or others, as determined by Priority Prospect, at its sole discretion; and c) accounts are not for use of mass distribution of files, such as torrents or mirrors. Any account found to violate these terms may be suspended or terminated without prior notice where immediate action is required to protect infrastructure, security, or compliance obligations.
23.1 Priority Prospect does not guarantee the availability of any host location and reserves the right to add, move, modify, or remove any location at any time without prior notice. Priority Prospect also reserves the right to deny the transfer of any account to a new location for legitimate operational, technical, capacity, security, or compliance-related reasons.
24.1 Customer is solely responsible for maintaining the confidentiality of their account credentials and for all actions taken through their account. Priority Prospect shall not be liable for any loss or damage arising from Customer's failure to secure their account access.
24.2 Priority Prospect specifically disclaims any liability for security breaches, data loss, or service interruptions caused by vulnerabilities in third-party software, scripts, or applications installed or managed by the Customer.
25.1 Priority Prospect grants to you a non-exclusive, non-transferable, worldwide, royalty-free license to use technology provided by Priority Prospect solely to access and use the Services. This license terminates on the expiration or termination of this Agreement. Except for the license rights set out above, this license does not grant any additional rights to you. All right, title, and interest in Priority Prospect's technology shall remain with Priority Prospect or its licensors. You are not permitted to circumvent any devices designed to protect Priority Prospect or its licensor's ownership interests in the technology provided to you. In addition, you may not reverse engineer this technology.
25.2 You grant Priority Prospect, or to any third parties used by Priority Prospect to provide the Services, a non-exclusive, non-transferable, worldwide, royalty-free, license to use, disseminate, transmit, and cache content, technology, and information provided by you and, if applicable, your End Users, in conjunction with the Services. This license terminates on the expiration or termination of this Agreement. All right, title, and interest in your technology shall remain with you or your licensors.
26.1 Your Warranties to Priority Prospect
26.2 Priority Prospect's Warranties
26.3 Nothing in this Agreement limits liability to the extent such limitation is prohibited by applicable law.
26.4 The parties expressly disclaim the applicability of the United Nations Convention on the International Sale of Goods.
27.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU ACKNOWLEDGE AND ACCEPT THAT ANY DAMAGES WILL BE LIMITED TO NO MORE THAN THE FEES PAID BY YOU FOR ONE (1) MONTH OF SERVICE.
27.2 UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL PRIORITY PROSPECT, ITS OFFICERS, AGENTS OR THIRD PARTIES PROVIDING SERVICES THROUGH PRIORITY PROSPECT, BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, COST SAVINGS, REVENUE, BUSINESS, DATA OR USE, OR ANY OTHER PECUNIARY LOSS BY YOU, ANY OF YOUR END USERS OR ANY THIRD PARTY; OR THAT RESULTS FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION, OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT LIMITED TO ACTS OF GOD, COMMUNICATION FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO PRIORITY PROSPECT RECORDS, PROGRAMS OR SERVICES. YOU AGREE THAT THIS PARAGRAPH APPLIES EVEN IF PRIORITY PROSPECT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENTS ON ALL SERVERS AND ALL SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; YOU AGREE THAT IN THOSE JURISDICTIONS, PRIORITY PROSPECT'S LIABILITY WILL BE LIMITED TO THE EXTENT PERMITTED BY LAW.
27.3 WITHOUT LIMITING THE FOREGOING LIABILITY EXCLUSIONS AND LIMITATIONS, PRIORITY PROSPECT MAY, AT ITS SOLE DISCRETION, ISSUE SERVICE CREDITS AS A GOODWILL GESTURE IN CONNECTION WITH SERVICE INTERRUPTIONS OR ISSUES. SERVICE CREDITS ARE NOT REFUNDS, HAVE NO CASH VALUE, AND DO NOT CONSTITUTE AN ADMISSION OF LIABILITY.
28.1 You agree to indemnify, defend, and hold harmless Priority Prospect, and its parent, subsidiary, and affiliated companies, third party service providers, and each of their respective officers, directors, employees, shareholders, and agents (each an "indemnified party" and collectively, "indemnified parties") from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorneys' fees) threatened, asserted, or filed by a third party against any of the indemnified parties arising out of, or relating to: (i) your use of the Services; (ii) any violation by you of any of Priority Prospect's policies; (iii) any breach of any of your representations, warranties or covenants contained in this Agreement; or (iv) any acts or omissions by you. The terms of this section shall survive any termination of this Agreement. For the purpose of this paragraph only, the terms used to designate you include you, your customers, visitors to your website, and users of your products or services, the use of which is facilitated by Priority Prospect.
29.1 This agreement shall be governed by the laws of the Republic of Estonia, exclusive of its choice of law principles. Exclusive venue for all disputes shall be the courts of the Republic of Estonia, and each party agrees not to dispute such personal jurisdiction and waives all objections thereto.
29.2 Good-faith dispute resolution. Prior to initiating formal legal proceedings, the parties agree to make a good-faith effort to resolve disputes through Priority Prospect's support or compliance channels, unless such efforts would be futile or time-sensitive relief is required.
30.1 If any provision of this Agreement is held to be invalid by a court of competent jurisdiction, then the remaining provisions shall nevertheless remain in full force and effect. Priority Prospect and Customer agree to renegotiate any term held invalid and to be bound by a mutually agreed substitute provision.
31.1 Priority Prospect reserves the right to modify this Agreement, in whole or in part, from time-to-time. Priority Prospect will provide you with notice of any such change by sending it to your email address on file. Unless Priority Prospect is required to make a change in an emergency, any change will be effective seven (7) days after it is posted. If such a change materially diminishes your ability to use the Services, you may terminate this Agreement. You are encouraged to review the content of this Agreement on a regular basis. Notices may be provided electronically, including via email or through the customer panel.
32.1 This Agreement may be assigned by Priority Prospect. It may not be assigned by you. This Agreement shall bind and inure to the benefit of the corporate successors and permitted assigns of the parties.
33.1 Except for the obligation to pay amounts due and owing, neither party shall be liable for any failure or delay in performance under this Agreement due to events beyond the affected party's reasonable control, including acts of God, earthquake, labor disputes, shortages of supplies, riots, war, fire, epidemics, pandemics, failures of telecommunication carriers or internet service providers, data center or infrastructure outages, actions or requirements of governmental or regulatory authorities, sanctions, or other circumstances beyond such party's reasonable control. The obligations of the affected party shall be suspended for the duration of the force majeure event. The affected party shall use commercially reasonable efforts to resume performance as soon as practicable and shall notify the other party of the force majeure event as soon as reasonably practicable.
34.1 No waiver of rights under this Agreement or any Priority Prospect policy, or agreement between Customer and Priority Prospect, shall constitute a subsequent waiver of this or any other right under this Agreement.
35.1 This Agreement does not create any agency, partnership, joint venture, or franchise relationship. Neither party has the right or authority to, and shall not, assume or create any obligation of any nature whatsoever on behalf of the other party or bind the other party in any respect whatsoever.
36.1 We are not "HIPAA compliant." Users are solely responsible for any applicable compliance with federal or state laws governing the privacy and security of personal data, including medical or other sensitive data. Users acknowledge that the Services may not be appropriate for the storage or control of access to sensitive data, such as information about children or medical or health information. Priority Prospect does not control or monitor the information or data you store on, or transmit through, our Services. We specifically disclaim any representation or warranty that the Services, as offered, comply with the federal Health Insurance Portability and Accountability Act ("HIPAA"). Customers requiring secure storage of "protected health information" under HIPAA are expressly prohibited from using this Service for such purposes. Storing and permitting access to "protected health information," as defined under HIPAA, is a material violation of this User Agreement and grounds for immediate account termination. We do not sign "Business Associate Agreements," and you agree that Priority Prospect is not a Business Associate, or subcontractor, or agent of yours pursuant to HIPAA. If you have questions about the security of your data, you should contact customer support.
37.1 System records and evidence. Priority Prospect's internal logs, monitoring systems, usage records, abuse reports, and enforcement records shall constitute prima facie evidence of the events they record, unless proven otherwise by clear and convincing evidence.
37.2 No partnership or agency. Nothing in this Agreement shall be deemed to create any partnership, joint venture, agency, fiduciary, or employment relationship between the parties. The Customer acts independently and bears sole responsibility for its use of the Services.
37.3 Third-party services and dependencies. Priority Prospect is not responsible for interruptions, restrictions, modifications, or unavailability of the Services resulting from actions, requirements, outages, or policies imposed by third-party providers, upstream networks, registries, payment processors, domain registrars, or governmental or regulatory authorities.
37.4 Severability. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
37.5 Survival. Sections relating to payment obligations, refunds, limitation of liability, indemnification, governing law, dispute resolution, and enforcement shall survive termination or expiration of this Agreement. In addition to the sections expressly identified, any provisions which by their nature are intended to survive termination or expiration shall survive, including but not limited to data protection, audit, enforcement, and compliance obligations.
37.6 No reliance. The Customer acknowledges that it has not relied upon any representations, statements, or assurances not expressly set forth in this Agreement when entering into this Agreement or using the Services.
37.7 Enforcement intent. Priority Prospect's enforcement actions are intended to protect legal compliance, infrastructure stability, and other customers, and are not intended to be arbitrary or punitive.
37.8 Compliance Contact. Customers may contact Priority Prospect regarding legal, regulatory, or compliance matters using the contact details published on Priority Prospect's website or via the designated compliance contact listed in the Legal Notice.
37.9 No Fiduciary Duty. Nothing in this Agreement creates any fiduciary duty, duty of care beyond contractual obligations, or advisory relationship between Priority Prospect and the Customer.
38.1 This Agreement, together with any policies, service descriptions, or documents expressly incorporated by reference, constitutes the entire agreement between the parties regarding the Services and supersedes all prior or contemporaneous agreements, representations, or understandings, whether written or oral.
39.1 This Agreement is drafted in the English language. Any translations are provided for convenience only. In the event of any inconsistency or discrepancy, the English version shall prevail.
Effective date: 6 February 2026
Last updated date: 6 February 2026
Priority Prospect OÜ
Vandu tee 6-2, Hulja
Lääne Virumaa, Estonia
45203
