Hey hey!
Welcome to our “Solve The Problem” blog edition #1. If you have encountered this error before, then you are in the right place!
ERR_SSL_UNRECOGNIZED_NAME_ALERT isn’t as scary as it sounds, so don’t be alarmed. We are here to help you no matter what.
This error occurs when your domain does not have the SSL certificate installed. To fix it, you need to install an SSL certificate from our cloud panel. You can install a 100% free Let’s Encrypt SSL certificate with only 2 clicks.
Installing an SSL certificate is very easy. All you need to do is be in your domain group, click on "Actions," and then "Add SSL Certificate" in the SSL certificate section. There, you can install Let's Encrypt (free SSL certificate) or a custom SSL certificate.
If you wish to install a custom SSL certificate, you can generate a CSR if you don't have one already. If you install an SSL certificate when your domain's health is in the "Attention" or "Error" state, then SSL will not be installed before your domain's health turns to "Healthy."
If your domain's status is not "Healthy," click on the status to see what's wrong. Your root domain and www subdomain must point to the IP address where you assigned your root domain.
Also, make sure your domain doesn't have AAAA (IPv6) record set up for your domain. Let's Encrypt will use the AAAA instead, and the certificate installation may fail.
If you want to know more, visit our knowledge base article: How to install SSL to my domain? or, if you don’t find the answer you’re looking for, feel free to submit a support ticket via our support panel.
Our amazing team is always here for you to make sure your websites are working 24/7 so you can rely and depend on us at any time.
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