Hey hey!
Welcome to our “Solve The Problem” blog edition #2. If you have some difficulties with the FTP connection to your site, then you are in the right place!
If you wish to connect to cPanel over FTP, all you need to do is connect to your cPanel hostname.
For example, if your hosting account’s hostname is pbn17.priorityprospect.com then you will need to connect using the following details: Host: pbn17.priorityprospect.com
Port: 21 Connection type: Active
Using an active connection is very important. If you see an error that looks like "Error: Failed to retrieve directory listing," then this means you are using a passive connection. Switching to an active connection will fix it.
Your default FTP credentials are your hosting account’s credentials. You can also see them when you click on "cPanel Details" in your hosting account view.
If you should receive an error about the TLS verification error, set your connection to "PLAIN" or "Plain FTP (insecure)".
Want To Know More?
If you want to know more, visit our knowledge base article: How do I use FTP to connect to my site? or, if you don’t find the answer you’re looking for, feel free to submit a support ticket via our support panel.
Our amazing team is always here for you to make sure your websites are working 24/7, so you can rely and depend on us at any time.
Let's get together at SEO Estonia 2026We're excited to announce that Priority Prospect will be attending SEO Estonia 2026, taking place July 9-11 at Kultuurikatel in Tallinn, Estonia. As an Estonian company, SEO Estonia has always been a special event for us because it's our home event. It's always a pleasure to welcome friends, partners, customers, and colleagues to Tallinn for […]
Introducing webhooks in the Priority Prospect platformToday, we're excited to announce the launch of webhooks in the Priority Prospect panel. Webhooks make it easier to integrate Priority Prospect with your existing tools and workflows by sending real-time notifications whenever important events occur in your account. Instead of repeatedly checking our API for updates, your applications can automatically receive event data as […]
Expanding our domain metrics with Ahrefs Domain RatingToday, we're pleased to announce that Ahrefs Domain Rating (DR) is now available! Until now, our panel displayed Domain Authority (DA) from Moz and Trust Flow (TF) from Majestic. With the addition of DR, customers can now view all three metrics directly from the domains list. The DR metric is available immediately for all customers […]
