We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.
The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ...
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.
🥳 Birthday Sale! 🎉 Priority Prospect got 9 years old! Let's celebrate together. Use the coupon BIRTHDAY2025 and get 20% off new IP address orders!
Hey hey!
Welcome to our “Solve The Problem” blog edition #2. If you have some difficulties with the FTP connection to your site, then you are in the right place!
If you wish to connect to cPanel over FTP, all you need to do is connect to your cPanel hostname.
For example, if your hosting account’s hostname is pbn17.priorityprospect.com then you will need to connect using the following details: Host: pbn17.priorityprospect.com
Port: 21 Connection type: Active
Using an active connection is very important. If you see an error that looks like "Error: Failed to retrieve directory listing," then this means you are using a passive connection. Switching to an active connection will fix it.
Your default FTP credentials are your hosting account’s credentials. You can also see them when you click on "cPanel Details" in your hosting account view.
If you should receive an error about the TLS verification error, set your connection to "PLAIN" or "Plain FTP (insecure)".
Want To Know More?
If you want to know more, visit our knowledge base article: How do I use FTP to connect to my site? or, if you don’t find the answer you’re looking for, feel free to submit a support ticket via our support panel.
Our amazing team is always here for you to make sure your websites are working 24/7, so you can rely and depend on us at any time.
Solve The Problem “How do I use FTP to connect to my site?”Hey hey! Welcome to our “Solve The Problem” blog edition #2. If you have some difficulties with the FTP connection to your site, then you are in the right place! If you wish to connect to cPanel over FTP, all you need to do is connect to your cPanel hostname. For example, if your hosting […]
